2mbps with latency not exceeding 100ms for SD and 4mbps with latency not exceeding 50ms for HD (mobile data may not be supported). For users travelling abroad, please use a Wi-Fi network or broadband connection to purchase and view the pass, to avoid extra charges and maintain full compatibility (this allows the country you are in to be recognised as a selected territory). During the game, please report your technical issues [email protected] who can investigate whether there is a problem with the broadcast. If there are no issues at the broadcast end, we will need to complete troubleshooting steps, these may involve confirming details about the device, software and your internet connection. *Please note, that it is your responsibility to ensure you are using compatible technology ahead of purchasing a live subscription.
Refunds can only be issued for those who have reported a technical issue during the game and it proves to be a fault of our providers and cannot be rectified. Please note, that if you do not watch a stream through choice, or don’t report a technical issue to customer service during the game, we will not be able to issue a refund. Refunds will not be issued for supporters attempting to access via a VPN or using a smartphone or tablet browser. All feeds of the game are monitored by the club and the EFL.
Live Audio: Live audio offers fans alternative ways to follow matches if they can’t attend games with live commentary of every game during the season. Live Video: Live video coverage of games available as defined by the EFL. Your device needs to comply with the following minimum system requirements: Processor: 2. 33GHz or faster x86-compatible processor, or Intel® Atom™ 1. 6GHz or faster processor for netbooks; Memory: 2GB (1GB for netbooks) 128MB of graphics memory. Operating Systems: Windows 8.